FAQ’s
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What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover (US Only), Diner’s Club, JCB, Apple Pay, After Pay, Clear Pay, and PayPal.
All prices displayed on astralplanner.com are quoted in US dollars.
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If I pre-order The Astral Planner, will I receive it before the first of next year?
All planner pre-orders are fulfilled around September or October, unless there is an unforeseen delay in our supply chain.
How long does it take to process my order?
Our standard policy is to process all orders within 1-3 business days. However, most orders are dispatched within 24 hours.
Do you offer a corporate discount for bulk orders?
Please visit our Corporate Gifting page for more information.
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Who designs The Astral Planner products and where are they printed?
All products are conceptualized and designed by our Founder and Creative Director, Elena Bobysheva, in Chicago. Our products are printed in China and some in the United States.
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What are your products packaged in?
We are proud to confirm that your order will be packaged with eco-friendly branded shipping supplies. We do not use bubble mailers or plastic shrink wrapping. Instead we carefully secure your items in kraft wrapping paper, which can be recycled. To protect your order on it’s journey, you can expect your order to arrive in a corrugated shipping box. With the exception of our sticker seals, all of our packaging is bio-degradable and recyclable.
On some occasions when we’ve experienced production delays from our packaging suppliers, we had to use USPS mailers in order to keep our order fulfilments on schedule. In order to protect our planners (and their corners) on their journey, we re-use foam corner protectors from our manufacturer.
For more information on our sustainability practices, visit here.
What other steps are you taking to be sustainable?
As a small business we are constantly evaluating options on how to reduce our impact on the environment. To put it simply, we do not like excess or waste. We apply this philosophy to our minimal packaging, including our insistence on not incorporating paper receipts so to not waste paper and ink unnecessarily. Your order confirmation email will take the place of an e-receipt and features the same information a printed receipt would. Additionally, we donate any unsold or damaged inventory to non-profit animal advocacy organizations through our Arise for Animals initiative. This not only prevents unsold inventory from going to waste but it also creates an opportunity for a new demographic to enjoy and benefit from our products who may not have had access before.
Have more Questions?
Please send us an email through our Contact Us Page.